Politique d’expédition

Brand: La Best Poutine Ever
 Company Name: Coco Rest Eau
 Address: 134 rue Amand, Neguac NB E9G 1A6, Canada
 Phone: 506-888-4813
 Website: labestpoutinever.com

 

1. B2C – Individual Orders (via Amazon)

Order Fulfillment

All individual orders placed for La Best Poutine Ever products are fulfilled through our official Amazon store.

Shipping Provider

Amazon handles the full shipping process, including packaging, dispatch, tracking, and delivery.

Shipping Charges

Shipping charges (if applicable) are set by Amazon and will be visible at checkout.

Delivery Times

Estimated delivery time is provided during checkout on Amazon. This may vary by location and shipping option selected.

Order Tracking

Tracking details are provided via Amazon once your order is dispatched. You can check updates in your Amazon account.

Customer Support

For B2C order issues (delays, returns, or missing items), please contact Amazon Customer Service directly.
 We do not manage individual shipping from our facility.

 

2. B2B – Bulk Orders for Stores

Order Placement

Retailers, food service businesses, and distributors can place bulk orders directly through our team.
 To get started, contact us at 506-888-4813 or fill out the inquiry form on our website.

Order Processing Time

Orders are usually processed within 2–3 business days after confirmation and payment.

Shipping Areas

We ship bulk orders across Canada. If you’re outside Canada, please contact us to check availability.

Shipping Method

We manage the full shipping process for B2B orders. Depending on your location and order size, we may use:

  • Local delivery partners

  • In-house logistics (within New Brunswick)

Shipping Charges

Shipping fees depend on order size, delivery location, and delivery method.
 These details are shared and confirmed before finalizing the order.

Delivery Timeline

Typical delivery time is 3–7 business days within Canada, depending on distance and availability.
 For remote areas, delivery may take slightly longer.

Order Tracking

Once shipped, we’ll provide a tracking number or estimated delivery date based on the chosen delivery method.

Receiving the Delivery

Please ensure someone is available to receive the order, especially for cold-chain products.
 If the delivery is missed due to unavailability, re-delivery charges may apply.

Shipping Issues

If your shipment is delayed, arrives damaged, or is incomplete, contact us within 24 hours of receiving the package.

  

3. General Shipping Terms

  • We do not ship internationally at this time for B2B or B2C.

  • All products must be stored as per instructions upon delivery.

  • Coco Resteau is not responsible for delays caused by weather, carrier issues, or incorrect delivery information.

 

Need Help?

For any shipping questions, contact us at:
 📞506-888-4813
 🌐 labestpoutinever.com