Politique de remboursement

Company Name: Coco Rest Eau
 Brand: La Best Poutine Ever
 Address: 134 rue Amand, Neguac NB E9G 1A6, Canada
 Phone: 506-888-4813
 Website: labestpoutinever.com

 

1. B2C – Individual Orders (Handled by Amazon)

All orders placed through our Amazon store are subject to Amazon’s return and refund policies.

Returns

  • Returns must be requested through your Amazon account.

  • Amazon’s return eligibility depends on product condition, time of request, and category.

  • Food items may have restrictions, so please check Amazon’s food return policy.

Refunds

  • Refunds are issued by Amazon after the returned item is received and approved.

  • Refund method and processing time are managed by Amazon.

Important

  • We do not accept, process, or approve B2C returns ourselves.

  • If you have a problem with an Amazon order, please contact Amazon Customer Support directly.

2. B2B – Bulk Orders for Stores and Distributors

All B2B bulk orders are handled directly by our team.
 We maintain a strict no-return policy for bulk orders except under special circumstances.

No Return Policy

We do not accept returns for:

  • Unsold inventory

  • Buyer’s change of mind

  • Late delivery due to incorrect address

  • Improper storage after delivery

  • Missed delivery due to customer unavailability

Special Case Returns & Refunds

Returns or refunds may be considered only if:

  • The product was damaged during shipping

  • The wrong item or quantity was delivered

  • The product is spoiled or unsafe at the time of delivery

These issues must be:

  • Reported within 24 hours of deliver

  • Supported with photo or video evidence

  • Reported while the product is still sealed and stored properly

If approved, we may offer one of the following:

  • Replacement of damaged goods

  • Partial refund

  • Full refund (only in extreme cases)

Approval is at the sole discretion of Coco Resteau after internal review.

 

3. Return Process for B2B (Special Cases Only)

To request a return or refund, follow these steps:

  1. Contact us within 24 hours at 596-888-4813 or through our website.

  2. Provide your order ID and proof of issue (photos or videos).

  3. We’ll review the claim and respond within 2 business days.

  4. If approved, we’ll arrange a replacement or initiate a refund.

Returned goods (if requested) must:

  • Remain in their original packaging

  • Be stored under the correct temperature conditions

  • Be ready for pickup or drop-off as coordinated

 

4. Refund Timelines

  • Refunds for B2B (if approved) will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method or as store credit (based on agreement).

 

5. Contact Us

For any return or refund concerns related to bulk orders, contact us:

📞 596-888-4813
 🌐 labestpoutinever.com
 📧 info@labestpoutineever.com